Our Staff Training Modules

Etiquette and Protocol

  • How you conduct yourself in your capacity as an employee to your employer
  • How to pay respect to your employer and guests
  • How to behave, dress and speak to employers and guests
  • Cooperate with your employer and co-workers
  • Pay attention to your employer’s needs
  • What are the common rules and understandings in social interaction
  • How to behave in special situations (e.g. birthday, wedding and funeral)
  • How to deal with people at all levels and in most situations

Housekeeping and Household Management

  • What are the standards of housekeeping
  • Cleaning scheduler
  • Cleaning materials and tools
  • How to care for fine art and collectibles
  • How to clean and maintain different surfaces
  • Lighting and temperature in the household
  • Damaged items

Wardrobe Management

  • Manage and organize a wardrobe
  • How to care for clothes
  • How to hang clothes
  • How to fold clothes
  • How to pack & unpack for travel
  • How to sew and repair
  • How to bind a tie
  • How to store different kind of fabrics
  • Guest in the house
  • How to polish leather
  • How to polish shoes
  • How to store and clean jewelery

Table Setting and Culinary

  • What are the different types of utensils, serving pieces, cutlery, china and crystal ware
  • How to carry a tray
  • How to clean, polish and store crystal ware
  • How to clean, polish and store silver ware
  • How to clean, polish and store fine china
  • How to set a table
  • How to serve
  • How to make a tea
  • How to store wine
  • How to open wine
  • How to decant wine
  • How to serve wine
  • Seating order

Laundry and Ironing

  • How to interpret the laundry symbol chart
  • What different types of laundry products and tools exist
  • How to use a washing machine
  • How to hand wash
  • How and when to dry clean
  • How to Iron, steam and press
  • How to care for fine linens and other fabrics
  • How to remove spots and stains
  • How to brush a jacket


  • Personal grooming
  • Aftershave, perfumes and deodorants
  • Hairstyles
  • Clothing
  • Shoes


  • What is communication
  • The power of body language
  • Facial expression and its meanings

Event Planning

  • How to organize and arrange dinner parties
  • How to prepare the dining room for parties
  • How to manage the RSVP list
  • How to determine sufficient quantities required for food and flowers

Guests at the House

  • How to receive guests at the door
  • How to greet guests
  • How to take a coat
  • Unexpected guest
  • Welcome drinks
  • Guest bedroom
  • How to take care of guest requests, problems and complaints

Afternoon Tea

  • Difference between Afternoon Tea and High Tea
  • How to prepare an Afternoon Tea
  • How to serve Afternoon Tea

The Butler Book

  • Idea of the butler book
  • What has to be in the butler book

Our Etiquette Training Modules

Etiquette and Protocol

Not only will we teach you the basics of Etiquette and Protocol, we will take you on a journey around the world and show you how your location as well as social circles will influence how you behave.

Be it impeccable table manners, polished greetings or skilled small talk, you will be able to impress your business partners and social contacts alike with your outstanding knowledge on etiquette and protocol, and behave as a real lady or gentleman.


Many people often turn up at functions either under or overdressed.  We will introduce you to the different dress codes and explain which attire to wear that is appropriate for the different social and business occasions. This Lesson does not only include the knowledge of the written and unwritten rules of dress codes but also the practical lessons on how to bind a tie or bow-tie or how to wear foulards. We will show you our way of polishing shoes consisting of 13 different steps and guarantees that your shoes will shine even after years of wearing.

Table Manners

Formal dinners can be quite daunting with numerous knives and forks on each side of your plate. Learn the correct way to use a fish fork or steak knife and know exactly how to drink soup and eat different dishes with the elegance and refinement of someone with good manners. We will introduce you to the correct way to sit, eat, drink and talk during a formal dinner.


Did you know that your verbal communication makes up only 7% of how you communicate with others? Let us show you how powerful vocal and visual communication is and how you can use your voice and body to influence others. Learn to harness the power of body language, facial expression and its meanings.

Afternoon Tea

What does the size of the table have to do with High Tea? Learn the difference between afternoon tea and high tea, plus what kinds of teas and food should be served. Discover what elevenses is? We will teach you everything you need to know about the traditional English tea traditions.


Learn how wine is made, how to store wine, how to serve and how to drink wine. After all, the word Butler, derives from the Old French bouteleur (cup bearer), from bouteille, (bottle), and ultimately from Latin (butticula). As Butlers we take great pride in these lessons as the caring of wine is where the butler profession comes from. The knowledge of how to store, serve and drink wine has been passed down the centuries from one butler to another and we are willing to share this old knowledge with you.


There is only one region in the world outside of France that is allowed to use the name Champagne for their sparkling wine. The smallest champagne bottle you can buy contains only 0.2 liters, while the largest bottle is called Gigantic or Primate. Learn all about the history of Champagne and how to store, serve and drink it so its unique flavors will flirt with your palate.


What has the famous Christopher Columbus ship the Santa Maria got to do with Cigars? Learn how Cigars are made and the secret to rolling a good cigar. For cigar lovers, it’s important to know how storage affect the taste of a cigar and what to do when a cigar goes out. Let us introduce you to the world of Winston Churchill and what cigar enthusiasts need to know to enjoy a good smoke.